Tokyo photo book : Streets Without Names
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opinions and images by m. werneburg since 1998
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bad service

Tokyo, 2008.12.01

I am blessed. I live in Japan, the home of the world's finest service industry. Where they take it so far that even convenience store clerks leap to attention when you stumble in at 2 AM.

But it isn't always so, especially when dealing with particularly large "services" organizations (especially those outside of Japan). When I've encountered some particularly foul service, I'm reminded of a time I encountered a very large dead animal.

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... I'll let you in on a secret. Big people are exactly the same as little people. They're selfish, squabbling children whose motivations are jealousy and greed. No one becomes big when the hit adulthood. They just become better at hiding how small they are.

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