amazon's support is everything they say it is

Toronto, 2012.01.24

The bottom of my Kindle developed a problem where the USB port wasn't seated properly; I called Amazon and they sent me a new one.

I have to say I'm impressed. Yes, it's only a month old (an X'mas gift), but still - for an electronics retailer to replace the item sight-unseen was, frankly, a bit unexpected. The new one arrived last night, and I packaged up the old one in the box of the new unit and returned it today.

The only hiccup in the process came from me; when I printed the UPS return slip, I did so through the browser and the resulting print was too low-res for the scanner at the UPS location. I had to get back to the office, print another copy (using Irfanviewer), and return to the UPS shop again. Entirely my fault, and no slight against Amazon's way of doing things.

Thanks, Amazon. The Kindle's been great so far and your service of it helps.

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reader comments

Only possible, of course, because Amazon screw publishers (particularly the small ones). Great for consumers, no doubt, but on the other hand they stifle creativity. I'm becoming more and more anti-Amazon I'm afraid, but I appreciate that a) I am in the minority, and b) my viewpoint is slightly coloured by seeing things from the other side. Here's a blog entry on the subject, which gives a slightly better idea about what I'm getting at: http://blakerig.wordpress.com/2011/08/24/indies/ All the best Blake

Blake Evans-Pritchard

2012.01.24

Hi, Blake, good to hear from you. I know what you mean, to be sure. I find Amazon's actual quality when it comes to novels to be several steps down from the selection you'd see in a store because of the high frequency of self-edited, self-published stuff that's squirmingly bad.

-Michael